Return Policy | Standard Supply
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Explore our supplies return policy, designed to offer you peace of mind when shopping with Standard Supply. With easy returns, a generous return window, and dedicated customer support, we're committed to ensuring your satisfaction with every purchase.

Stockable Items

  • Stockable items may be returned with no restocking fee within 30 days of original purchase date.
  • Stockable items returned after 30 days will incur a 25% restocking fee.
  • Returned stockable items must be: new, unopened, in original packaging, and in re-sellable condition.
  • Returned items will be inspected and are subject to approval by manager based on condition of item upon return.

Equipment

  • Equipment must be new and unused, never installed, in the manufacturer’s original packaging and condition, and in factory original re-saleable condition.
  • Equipment returns are subject to inspection and approval.
  • Non-Standard Supply equipment dealers will be subject to a warranty processing fee of $100 for unit exchange/compressor failure and any other warranty transaction will be subject to a $50 warranty processing fee.

Special Order/Non-Stockable Items

  • Special/non-stockable items may be returned if return of items is approved by original vendor/manufacturer.
  • Special order/non-stockable items must be returned within 30 days of original purchase date.
  • All applicable fees (freight or restock) incurred by Standard Supply by original manufacturer must be paid by the customer upon approval of return.
  • Returned items must be: new, unopened, in original packaging, and in re-sellable condition.

Warranty Items

  • Warranty returns must be returned to local branch within 30 days of replacement part purchase.  

  • Customer is responsible for all fees related to the return of warranty/defective items to the manufacturer.  

  • Approval of warranty return is subject to approval of warranty by vendor.  

  • Failure to provide accurate information needed for warranty processing may result in warranty denial.  

  • Standard Supply reserves the right to charge-back warranty items that are denied by vendor/manufacturer.